If you’re not completely happy with your purchase, you have 30 working days from the date of receiving your order, to send it back to us for an exchange or refund.

Please make sure all products are returned in their original condition, with their original packaging and labels.

Returns Process

  • Ensure you are returning with in the 30 day time frame.
  • Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected.
  • Contact us by phone, email for any Return or Exchange requests.
  • Send it back to us via one of the delivery options stated. Will typically turn around your refund/exchange within a few days. You’ll get an email to confirm once this has been processed.
  • All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
  • mk: Coffee Co. is not responsible for returns costs.

Faulty Items

On the rare occasion there is a problem with an item, please do not worry.

If you are however returning an item because it is damaged, faulty or in any way defective, mk: Coffee Co. will refund the delivery and return fee upon receipt of the goods.

Please send photos of the fault via email to hello@mkcoffeeco.co.uk stating the problem and your online order details. If the item was purchased in the shop then please bring your receipt with you.